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Refund Policy — Diablo IPTV

Last updated: October 2026

Welcome to Diablo IPTV. This Refund Policy explains the circumstances in which you may request a refund for your IPTV subscription. Our goal is to provide a stable, high-quality service that meets the expectations of our customers across Canada.

1. General Conditions

By making a purchase on https://diablo-iptv.net, you accept the terms and conditions of this Refund Policy. Please read it carefully before placing your order.

2. Free Trial — Test Before You Commit

A free trial is available on request. If you want to check the quality and compatibility of the service on your device before committing to a longer plan, message us on WhatsApp to ask for a trial. You can also start with our shortest plan (1 month) at $24 for 1 screen, which lets you try the service at minimal cost before subscribing for a longer period.

3. Cases in Which a Refund Is Granted

A refund may be granted only in the following cases:

  • The service does not work at all after activation and our technical team was unable to resolve the problem within 48 hours.
  • A payment was made twice by mistake (duplicate transaction).
  • A serious technical problem prevents access to the service and no alternative solution can be offered.

4. Cases Not Eligible for a Refund

A refund will not be granted in the following cases:

  • The service works correctly but does not match your personal preferences (e.g. channel list, language, interface, etc.).
  • The service is blocked or restricted by your internet service provider (ISP) or by the use of an incompatible VPN.
  • The installation instructions provided were not followed correctly.
  • More than 48 hours have passed since the subscription was activated.

5. How to Request a Refund

To request a refund, follow the steps below:

  1. Contact our support team on WhatsApp (+44 7882 754718) or through the Contact page of the Site.
  2. Provide your email address, your subscription code and a description of the problem you encountered.
  3. Our technical team will review the situation and offer a fix or a replacement.
  4. If the problem cannot be resolved, the refund will be issued to the same payment method used for the purchase.

6. Refund Processing Time

Once approved, the refund is processed within 5 to 10 business days. The exact timing depends on your payment method and your financial institution.

7. Changes to This Policy

Diablo IPTV reserves the right to update this Refund Policy at any time to reflect legal or operational changes. Each update will be published on this page.

8. Contact

If you have questions about our refund policy, you can contact us through:

We aim to answer every request as quickly as possible.

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